Foundation Rugby is committed to delivering high-quality rugby coaching services. This Refund & Cancellation Policy outlines how refunds and rescheduling are handled for individual and group sessions.

1. Cancellations by the Client

• More than 24 hours’ notice: You may cancel or reschedule your session at no charge. A full refund will be provided if requested.

• Less than 24 hours’ notice: No refund will be issued unless due to medical or exceptional circumstances (proof may be required).

• No-shows: Failure to attend a booked session without prior notice will result in the session being forfeited with no refund.

2. Cancellations by the Coach

If a session is cancelled by the Coach due to illness, weather, or unforeseen circumstances:

• You will be offered a full refund or the option to reschedule at no extra cost.

3. Prepaid Packages

• Prepaid sessions or packages are non-refundable once started.

• Unused sessions may be rescheduled with 24 hours’ notice and must be used within [insert time period, e.g. 3 months] of purchase.

4. Weather Policy (for Outdoor Sessions)

• Sessions may proceed in light rain or varied conditions at the Coach’s discretion.

• In the event of extreme or unsafe weather, the session will be rescheduled at no cost to the Client.

5. How to Request a Refund

To request a refund or reschedule a session, please contact:

Foundation Rugby
Email: foundationrugby@gmail.com
Phone: 0480207062

All refund requests will be responded to within 3 business days.